Contact Us

Get in touch with the 1w Match team

Have questions, feedback, or need support? We'd love to hear from you!

Email Support

Send us an email and we'll get back to you within 24 hours.

[email protected]

Response Time

We typically respond to all inquiries within:

24 hours for general inquiries
48 hours for technical support

Send us a Message

First Name *

Last Name *

Email Address *

We'll never share your email with anyone else.

Subject *

Device Information

Optional: Help us help you better by sharing your device details.

Message *

0/1000 characters

Attachment

Optional: Attach screenshots, documents, or other files (max 10MB). Supported formats: Images, PDF, DOC, DOCX, TXT

I agree to the Privacy Policy and Terms of Use *

Frequently Asked Questions

Game progress is stored locally on your device. To reset your progress, go to the Statistics screen in the app and tap the "Reset Stats" button. Please note that this action cannot be undone.

Try closing other apps running in the background, restarting your device, or clearing the app's cache. If the problem persists, please contact us with your device information.

Please use the contact form above and select "Bug Report" as the subject. Include as much detail as possible about what happened, when it occurred, and your device information. Screenshots are very helpful!

Yes! 1w Match can be played completely offline. An internet connection is only needed for initial app setup and analytics, but not for gameplay.

Email Support

Response Time

Send us a Message

Frequently Asked Questions

How do I reset my game progress?

The game is running slowly on my device. What can I do?

I found a bug in the game. How do I report it?

Can I play 1w Match offline?